Return Policy

All unused items in their original condition purchased from www.ozyarn.com.au is eligible for a full refund if returned within 90 days of order date.

Please follow these steps:

1. Email us

at returns@ozyarn.com.au with your name, order number, products you wish to return, tracking number (if available) and whether you want a money refund or store credit (see step 3) so we can expect your return. Failure to do so will delay your return.

2. Return the items

You are required to return the items to our store or warehouse at your own cost. You can bring it in person or post it back. You, the buyer, are responsible for the return method and the costs incurred. We will only return the full amount if the items arrive at our store or warehouse undamaged. Please email enquiries@ozyarn.com.au for return address and instructions 

3. Receive your refund

Your money will be returned within 7 days of receiving the items.

You can choose between getting your money refunded or exchanging for other items in the store (store credit). Please email to let us know which you would like before you return the items or it will default to a money refund.